Return Policy
Introduction
We do not encourage the return as to maintain the sanctity of the eatables.This Return Policy outlines the conditions under which you cannot return items purchased on Foodart.guru, a website selling a variety of packed food items. We strive to provide you with a satisfying shopping experience, but we understand that there may be situations where you need to return an item.
Items Eligible for Return
Due to the perishable nature of our products, we can only accept returns for unopened and undamaged packed food items in their original packaging. This includes:
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Items that are incorrectly shipped by us.
Items Not Eligible for Return
We cannot accept returns for the following items:
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Opened or tampered with packed food items.
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Items damaged due to improper storage after delivery.
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Discounted or promotional items unless the product is incorrect.
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Any items returned after the specified return window (as mentioned below).
Return Window-Return Process
To return an item, please follow these steps:
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Contact our customer support team at foodartguru@gmail.com or by phone at Our customer support team will provide you with further instructions on the return process, as a special case which may include a return shipping label.
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Securely pack the unopened and undamaged items in their original packaging.
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Ship the return package using the provided label (if applicable) or a trackable shipping method to the address specified by our customer support team.
Return Shipping Costs
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In case of incorrectly shipped items we will cover the return shipping costs.
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For any other returns (e.g., unwanted items), you will be responsible for the return shipping costs.
Refunds
Once as a special case if be, once we receive your returned item and verify that it meets the return criteria, we will initiate a refund for the purchase price (excluding return shipping costs, if applicable) within 7 business days. The refund will be processed through the same method of payment used for the original purchase.
Damages During Transit
If your order arrives damaged, please contact our customer support team immediately. We will require photos of the damaged packaging and items for verification purposes. We will then arrange for a replacement or a full refund, depending on your preference.
Contact Us
If you have any questions regarding our Return Policy, please feel free to contact our customer support team.
We appreciate your understanding of our Return Policy. We hope this policy ensures a smooth delivery.
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